Privacy Policy
Your Privacy is Important to Us
At Savannah Cabinetry, customer privacy is very important to us. We want you to feel as comfortable as possible visiting the Savannah Cabinetry website (“Site”). This Privacy Statement will tell you, as of the “Last Revised” date set forth at the beginning of this Privacy Statement, what information Savannah Cabinetry collects, uses, maintains, and discloses from users (each, a “User”). This privacy statement applies to the Site and all products and services offered by Savannah Cabinetry. Please scroll down to review the entire agreement.
Information We Collect:
Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information. Cookies Similar to other commercial Sites, our Site may use standard technologies such as “cookies” and web server logs to collect information about how our Site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our Site. Our Site may use “cookies” to enhance the overall User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert User when cookies are being sent. If a User does so, note that some parts of the Site may not function properly for such User. Savannah Cabinetry does not currently actively respond to “Do Not Track” browser signals or mechanisms, but we’re always open to hearing from customers for whom this issue is really important.
How We Use Your Information:
Savannah Cabinetry may collect and use Users information for the following purposes: To improve customer service, Information that the User provides helps us respond to User customer service requests and support needs more efficiently. To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site, We may use User feedback provided to improve our products and services. To process payments, we may use the information Users provide about themselves when placing an order to provide service to that order. We do not share this information with outside parties except to conduct the business of and marketing of Savannah Cabinetry. To run a promotion, contest, survey or other Site feature to send, Users information about topics we think will be of interest to them. To send periodic emails, we may use the email address to send User information and updates pertaining to a User order. It may also be used to respond to User inquiries, questions, and/or other requests. If User is opted-in to our mailing list, User can receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe (or opt-out) instructions at the bottom of each email or User may contact us via our Site.
Protecting Your Information:
We adopt data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
We Do Not Sell Your Personal Information:
We do not sell your personally identifiable information to anyone. We share your personal information only as described below We may provide to a third party information that is necessary to fulfil an order a User has placed with us, for example; providing a shipping carrier your address and if you pay by a credit or debit card, User card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). We may also use third party-service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share User information with these third parties for those limited purposes.
Third-Party Sites & Services:
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be changing periodically. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Although we have taken technical, administrative and physical measures to protect your information from loss, misuse, or alteration by third parties, there is always some risk (e.g. loss or theft) involved in transmitting information over the Internet.
Analytics & Online Advertising:
This Site uses various analytics and online advertiser services to collect information to make our advertising more effective. This Site uses third-party cookies and first-party cookies together to inform, optimize, and serve ads based on your past visits to our Site. Our Site uses this information to re-market with online advertisers, meaning third-party vendors might show our ads on sites across the Internet. You may choose to manage the online advertising you see using any vendors settings provided.
Changes to This Privacy Statement:
Savannah Cabinetry has the discretion to update this privacy statement at any time. When we do, we will revise the updated date at the top of this privacy statement. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy statement periodically and become aware of modifications.
Your Acceptance of These Terms:
By using this Site, you signify your acceptance of this privacy statement and applicable Terms of Use. If you do not agree to this privacy statement, please do not use our Site. Your continued use of the Site following the posting of changes to this privacy statement will be deemed your acceptance of those changes.
How You Can Contact Us:
If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this Site, please email us at info@savannahcabinetry.com Savannah Cabinetry.
Savannah Cabinetry LLC – Limited Lifetime Warranty
Savannah Cabinetry LLC (“Savannah”) provides the following warranty to the initial residential purchaser of Savannah Cabinets purchased in the United States, this warranty only covers Savannah Cabinets purchased and installed in the United States. The Residential Purchaser (“Residential Purchaser”) is the person who purchases and installs Savannah Cabinets in a home dwelling that is owned and used by the purchaser as a primary or secondary home, or, in the case of a developer or contractor or builder, this warranty must be assigned to the initial purchaser who uses the dwelling as a primary or secondary home. This warranty is not transferable to subsequent owners of the home wherein the Savannah Cabinets are installed. This warranty is subject to all limitations, exclusions, disclaimers and procedures set forth herein.
LIMITED LIFETIME WARRANTY: Savannah warrants to the Residential Purchaser that all Savannah Cabinets purchased from Savannah will be free from all unnatural defects in material and workmanship in accordance with Savannah’s standards under normal residential use as long as the Residential Purchaser owns the home in which such cabinets are installed.
Exclusions
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY AGAINST SAVANNAH FOR ALL DEFECTS, DAMAGES AND WORKMANSHIP. THERE ARE NO IMPLIED WARRANTIES EXTENDING BEYOND THE TERMS OF THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAVANNAH SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES (INCLUDING LOST PROFITS), EVEN IF THIS WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. IT IS POSSIBLE THAT ONE OR MORE OF THE LIMITATIONS AND EXCLUSIONS IN THIS WARRANTY MAY NOT APPLY TO YOU.
Warranty Limitations
This warranty shall become void if any of the cabinets, cabinetwork, drawer slides or hinges are modified from their original form, improperly installed or damaged prior to or during the installation, or used in any way other than for residential purposes. This warranty covers only parts and materials of the cabinets as supplied by Savannah. All products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures are expressly excluded from this warranty. It also does not cover wear and tear on any hinges or any other third-party manufactured accessories or enhancements.
This warranty only applies to indoor usage of the Savannah Cabinets and does not apply to any outdoor usage or usage in a location that do not maintain year-round environmental controls. This warranty shall not apply to damages caused by transportation, storage, dirt, chemicals, exposure to moisture, humidity or excessive heat or cold, nor does it cover the effects arising from normal wear and tear, misuse, neglect, accidents, alterations, improper use or failure to maintain properly, house settling, or acts of God. There a no persons authorized to alter this warranty.
Savannah Determination
This warranty covers all damages and unnatural defects that are deemed as such under the by Savannah Cabinetry.
Disclaimers
Set forth below is a summary of some of the characteristics of the wood and finishes of Savannah Cabinetry. Savannah’s warranty does not cover these variations set forth below.
WOOD AND COLOR VARIATIONS: Wood is a product produced from trees in nature, as a result, cabinets may vary in color, texture and grain. Wood has natural characteristics, including variations in color, grain, mineral streaks, pinholes and knots are not defects. Color variations in cabinets, particularly stained cabinets, are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light, smoke, certain household cleaners, sunlight, extreme temperatures, and other environmental conditions. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. This may result in overall color variations and is a defect under this warranty.
WOOD DOORS, DRAWER FRONTS, AND FACE FRAMES: Wood naturally undergoes expansion and contraction movements over the years as it compensates and adjusts to the changing atmospheric humidity and temperature conditions. It is very common for center panels on doors to shrink, expand or move during these changes. Typically, the panel will return to its normal position within a year once it has adjusted to seasonal changes. It is for these same reasons that it is very common for doors to warp during these periods. Doors that are warped up to ¼” are not considered defective. Painted doors, drawer fronts, and face frames may eventually have visible cracking around the joint areas, and cabinet colors may darken or lighten over time. These variations are natural elements of the material due to their environmental exposure and are not covered under this warranty.
PAINTED FINISHES: Plywood is a non-porous, smooth grained wood. Wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such, finish stress lines may become visible on painted cabinets especially at the joints and are not considered defects.
GLAZED FINISHES: A glazed finish by character is an uneven finish and can result in overall color, texture, and finish variations and these are not considered defects.
Warranty Performance
If a defect does occur within the terms and conditions of this warranty such defective part will be repaired or replaced by Savannah at its sole discretion. Savannah will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product or installation of repaired or replaced product. If it is not commercially feasible to repair or replace a defective product, we may refund the original price paid by you for the defective product or provide a credit towards a similar type of product sold by us. Savannah will not be responsible for any shipping damages to the defective, replaced or repaired product. If defective item has been discontinued or is not available at the time, Savannah reserves the right to replace the item with the most similar item available in Savannah’s inventory at that time. Savannah reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured. Savannah cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural ageing process of the wood and finishes of the cabinets. Savannah may require at its discretion that the customer submit a clear photo, or that a company representative inspect the item being claimed before honoring this warranty.
Claims
For a warranty claim made by to be considered, it must be emailed to cs@savannahcabinetry.com. The email should explain the issue and include pictures showing the claimed defects.
